Some businesses have been receiving illegitimate email requests from Penn asking for basic information such as company website, catalogue, and contact information.  Messages we have seen so far purport to be from a former Penn employee and appear to originated from  This message can simply be deleted and you may optionally report the fraud attempt with the Internet Crime Complaint Center (   If you have responded to this bogus inquiry, please let us know for further evaluation by contacting us at

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Customer Service

Service to the University is our highest concern.  For common service and support needs, please contact one of the team-monitored mailboxes listed below. Your e-mail will be addressed within 24 hours. To reach Procurement Services by phone, please call (215) 898-7216.



BEN HelpsCustomer support service for users of BEN Financials. Dial 6-HELP (215-746-4357) and enter your 2-digit School/Center code (the first 2 digits of your CNAC).
General ProcurementContact for general purchasing issues, customer feedback, concerns and compliments.

Contact for the submission of PO collateral (e.g. bid information, contracts, bid waivers)

Contact for contract support including contract negotiation, execution, and supplier compliance to contract

Card Programs - Travel CardsCustomer support for Penn Travel Card (Bank of America issued cards)
Card Programs - Purchasing CardsCustomer support for the Purchasing Card and other business expense cards (JPMorgan issued cards) 
Diversity Supplier SupportSupplier Support for minority and women owned businesses doing business or interested in doing business with Penn
EDI supportSupport for supplier questions and issues related to EDI transmission
Online Bidding/Ben’s AtticCustomer support for Ben’s Attic and Determine(Iasta)/SmartSource online bidding application
Penn MarketplaceContact for Penn Marketplace feedback and issues
Purchasing System SupportCustomer support for Purchasing issues related to BEN BUYS
Supplier EnablementContact for supplier registration, maintenance, and refaxing/emailing of purchase orders.
Travel Services
Support for University - related travel and expense management