Customer Service
Service to the University is our highest concern. For common service and support needs, please contact one of the team-monitored mailboxes listed below. Your e-mail will be addressed within 24 hours. To reach Procurement Services by phone, please call (215) 898-7216.
Category | Service |
| BEN Helps | Customer support service for users of BEN Financials. Dial 6-HELP (215-746-4357) and enter your 2-digit School/Center code (the first 2 digits of your CNAC). |
| General Procurement | Contact for general purchasing issues, customer feedback, concerns and compliments. |
| Sourcing | Contact for the submission of PO collateral (e.g. bid information, contracts, bid waivers) Contact for contract support including contract negotiation, execution, and supplier compliance to contract |
| Card Programs - Travel Cards | Customer support for Penn Travel Card (Bank of America issued cards) |
| Card Programs - Purchasing Cards | Customer support for the Purchasing Card and other business expense cards (JPMorgan issued cards) |
| Diversity Supplier Support | Supplier Support for minority and women owned businesses doing business or interested in doing business with Penn |
| EDI support | Support for supplier questions and issues related to EDI transmission |
| Online Bidding/Ben’s Attic | Customer support for Ben’s Attic and Determine(Iasta)/SmartSource online bidding application |
| Penn Marketplace | Contact for Penn Marketplace feedback and issues |
| Purchasing System Support | Customer support for Purchasing issues related to BEN BUYS |
| Supplier Enablement | Contact for supplier registration, maintenance, and refaxing/emailing of purchase orders. |
| Travel Services | Support for University - related travel and expense management |