The Procurement Services Operations Center is a primary resource available to the supplier community on matters such as issues or topics relating to University processes, policies, and a supplier's registration profile. Inquires may be directed to the Supplier Support Team using our online Supplier Inquiry form, emailing SupplierSupport@upenn.edu or leaving a voice mail message at 215-898-7216. The Center's hours of operation are Monday - Friday from 9 a.m. - 5 p.m. US Eastern.
Suppliers Registered in the Portal
If a supplier is in need of technical support, questions may be directed to Jaggaer's Supplier Support Team at 1-800-233-1121 or log onto the JAGGAER Customer Support Portal. Jaggaer is available to assist in technical matters that include resetting a supplier's password, login issues, as well as challenges experienced by a supplier when in the portal.